Shipping & returns

Shipping Policy

Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and holidays. Once processed, tracking information will be emailed to you.

Shipping & Delivery

Silky Obsession uses third‑party shipping carriers. Delivery times may vary based on location, carrier, and customs processing.

Once an order is marked “Delivered” by the carrier, it is considered successfully delivered. Silky Obsession is not responsible for carrier delays, lost packages, or incorrect address submissions.

 

 

Returns & Exchanges Policy

Eligibility

Due to hygiene and quality control standards, all hair products must be:

  • Unused
  • Unwashed
  • Unaltered
  • In original packaging with tags intact

Items that have been washed, dyed, cut, or installed are not eligible for return or exchange.