hipping Policy

Silky Obsession Wig, Lace & Bundle Company

At Silky Obsession, we are committed to delivering high-quality hair products in a timely and secure manner. Please review our shipping policy carefully before placing your order.

Order Processing Time

• All orders are processed within 1–3 business days (excluding weekends and holidays) after payment is successfully received.
• Orders placed after 3:00 PM EST will begin processing the next business day.
• During high-volume periods (sales, promotions, holidays), processing times may be extended slightly.

Shipping Methods & Delivery Time

We offer multiple shipping options to meet your needs:

Domestic Shipping (U.S.)

• Standard Shipping: 3–7 business days
• Expedited Shipping: 2–3 business days

International Shipping

• Delivery times vary by destination and typically range from 7–14 business days.
• International customers are responsible for any customs duties, taxes, or import fees charged by their country.

Please note: Shipping times begin after order processing is complete.

Shipping Rates

• Shipping rates are calculated at checkout based on your location and selected shipping method.
• Occasionally, Silky Obsession may offer free or discounted shipping promotions, which will be applied automatically at checkout when eligible.

Order Tracking

• Once your order has shipped, you will receive a confirmation email with a tracking number.
• Please allow up to 24 hours for tracking information to update.

Incorrect Address & Returned Packages

• It is the customer’s responsibility to provide a correct and complete shipping address at checkout.
• Silky Obsession is not responsible for delayed or lost packages due to incorrect addresses.
• Returned packages due to incorrect or incomplete addresses may be subject to a reshipping fee.

Lost or Stolen Packages

• Silky Obsession is not responsible for packages marked as delivered by the carrier.
• If your package is lost in transit, please contact the carrier directly using your tracking number.
• For additional assistance, you may contact our customer service team.

Signature Requirement (Optional)

• High-value orders may require a signature upon delivery for security purposes.

Order Issues or Questions

If you have questions about your shipment or experience issues with your order, please contact us:

Email: silkyobession@gmail.com
Response Time: Within 24–48 business hours

Policy Acknowledgment

By placing an order with Silky Obsession Wig, Lace & Bundle Company, you agree to this Shipping Policy in full.